Service Management
Workspaces
MarkVentures tilbyder følgende workflows inden for Service Management i form af workspaces i Skyspoc:
-
Incident Handling (sample)
- Major Incident or Situation handling (sample)
- Operational Emergency Change Handling (sample)
- Operational Normal Change Handling (sample)
- Operational Standard Change Handling (sample)
- Problem handling (sample)
- Release & Deployment Handling (sample)
- Request fulfilment (sample)
- Self service Request Fulfilment (sample)
- Business Continuity Planning (sample)
- Business Impact Analysis (sample)
- Demand & Capacity Planning (sample)
- Disaster Recovery Planning (sample)
- Security Warranty by Service Level Management (sample)
- Service Improvement cycle (sample)
- Service Level Management (sample)
- Service Level Planning (sample)
Forudsætninger
Konfigurér to ting og så er I i gang:
- De services der skal leveres i workflowet
- De brugere der skal arbejde i workflowet
- Kategorier til brug i workflowet
Definér services i workflowet
Definér medarbejdere i workspace
Definér kategorier
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